System_Status: Stable

Stop Firefighting
Your Operations

Integrations, automations, and custom NetSuite solutions for product companies. One senior engineer who understands your whole operation—and moves faster than your vendor's ticket queue.

16+ years building softwareNetSuite · EDI · 3PL · AI SystemsYou own everything

UNSTABLE

STABLE

ShopifyeCommerce

3PLWarehouse

NetSuiteERP

EDIPartners

APIsSystems

Trusted by operations teams at growing e-commerce brands

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Deep expertise across

“Custom optimizations that enhance our work and output. Instead of being bound to native features, we now have solutions optimized for our processes.”

— Client Feedback

The problem

Sound familiar?

Operations Dashboard

3 orders stuck

Inventory mismatch: -47 units

Sync failed: Retry #4

Avg response

6 days

Orders stuck. Nobody knows why.

Inventory never matches across warehouses.

Your team became human middleware.

Half your day chasing answers from vendors. Ops manually fixing orders because something broke again.

Your integrations were supposed to "just work."

Operations Dashboard

3 orders stuck

Inventory mismatch: -47 units

Sync failed: Retry #4

Avg response

6 days

System Status: Stable

Orders

Flowing

Sync

Healthy

Systems

Protected

Last alert

47 days ago

The transformation

What if your systems just... worked?

No babysitting. No surprises. No Sunday night dread.

Alerts → StabilityChaos → ClarityFirefighting → Growing

The difference

What changes when we work together

Whole-process thinking

Most vendors fix one thing and break three others. I map your workflows before writing code—so solutions in one area don't create roadblocks for other departments.

Systems that survive reality

Retries, error handling, and replay capability built in. When something fails, you'll know exactly what happened and have a clear path to fix it.

Ops stops firefighting

No more babysitting exceptions or manually patching data. Your team focuses on growth, not on watching logs and hoping nothing breaks.

You own everything

Unlocked code, documented handoffs, field maps, and runbooks. Your team can maintain it without me—or hand it to anyone else.

Best fit

Built for product companies

You sell physical products. You have warehouses, 3PLs, or EDI trading partners. You're scaling, and your systems can't keep up with the complexity.

Fragile integrations

EDI chargebacks, sync failures, mapping chaos. You've tried vendors who promised to fix it, but six months later you're still waiting on tickets.

Ops stuck babysitting

Manual steps, exception handling, daily data cleanup. Your team is tired of being human middleware between systems that should talk to each other.

Scaling on a shaky foundation

Volume is growing, but you're worried one big order day will break everything. You need systems that handle edge cases and peak load without drama.

Not a fit: General NetSuite admin work, hourly staff augmentation, or budgets under $5k.

Services

Three ways I help

Each engagement delivers unlocked code, documented handoffs, and systems your team can own.

Integration Buildout & Repair

NetSuite, EDI, 3PL, ecommerce—connected and reliable. Error handling, retries, and documentation included.

Automation & Workflow Hardening

Automations that handle edge cases, not just the happy path. Built with governance awareness and safe rollback plans.

Legacy Rescue & System Cleanup

Untangle years of quick fixes. Document what exists. Create a foundation you can actually build on.

The approach

How projects work

A systematic approach that maps your whole operation before touching a line of code.

Discover

Map every connection, not just the broken one

Design

Fixes that don't break things elsewhere

Build

Clean code. Exception handling. Proper error flows.

Harden

Alerts, retries, runbooks—not just hope

Handoff

Your team owns it. No permanent dependency.

Case Study

Multi-Warehouse Backorder Optimization

A product company needed smarter fulfillment logic. Orders were splitting unnecessarily across warehouses, creating extra shipments and higher costs. The existing system couldn't factor in inbound stock or optimize for complete orders.

What we built:

Backorder logic that determines optimal warehouse based on inbound stock and availability
Smart order routing to minimize split shipments (at most two shipments when stock timing requires it)
Cross-warehouse and cross-border decision logic (US domestic and international)
Automated handling of edge cases that previously required manual intervention

Read full case

Results

Manual warehouse decisions

Automated optimization

Frequent order splits

Minimal shipments per order

Ops intervention daily

Self-running system

Applied AI

AI that actually works in production

Leadership wants AI. But most AI projects fail because the value isn't clear or the controls aren't real. I build AI systems that connect to your ops data safely—with audit trails, permissions, and measurable outcomes.

What this looks like:

Data Quarantine & Sync

Curated, non-sensitive data flows from NetSuite to a quarantined database—updated automatically, secured properly, ready for AI to use without risk.

Support Copilots

AI that answers customer questions from your data. Grounded in your product manuals, shipping records, and support history. Confidence scores and escalation rules built in.

Workflow Automation

AI handles classification, summarization, and planning. Deterministic code handles execution and constraints. Full audit trail and replay capability.

Not included: Generic chatbots, content generators, or "AI transformation" roadmaps. I build AI for ops outcomes—grounded, governed, and integrated.

About

The engineer behind the systems

16+ years

Jorge Muñoz

Integration & Automation Engineering

16 years building software. The last 3+ focused on NetSuite, EDI, and production integrations for product companies. I think in terms of whole operations—not isolated fixes—because solving one problem shouldn't create three more.

Bilingual (English/Spanish). Available for US, EU, and LATAM engagements. I work directly with you—no project managers, no ticket queues, no disappearing acts.

What I bring: Whole-process thinking. Systems that handle edge cases. Documentation so your team owns everything.

More about me

"We needed quick, flexible access to development instead of opening tickets with a third-party provider. Time is money—and the third-party route just lacked speed."